olebet Privacy Policy

1. Introduction

olebet ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the olebet platform, accessible at olebet.app ("Platform"). This Privacy Policy describes how olebet collects, uses, stores, shares, and protects your personal information in connection with your use of our Services.

This Privacy Policy applies to all Members, visitors, and users of the olebet Platform, regardless of how they access it. By registering an Account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with olebet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

olebet collects the following categories of personal data from Members and users of the Platform:

2.1 Identity and Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.2 Verification Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence)
• Proof of address documents
• Selfie or facial image for identity verification purposes
• Payment method ownership documentation

2.3 Financial Data

• Payment method details (e.g., GCash account reference, PayMaya account reference, bank account details for BPI, BDO, or Metrobank)
• Transaction history, including deposits, withdrawals, and wagers
• Account balance information

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Clickstream data and interaction logs

2.5 Communications Data

• Records of communications between you and olebet support, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses submitted to olebet

3. How We Collect Your Data

olebet collects personal data through the following means:

• Direct collection: Information you provide when registering an Account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access or use the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity verification data obtained from third-party KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.

4. How We Use Your Personal Data

olebet uses your personal data for the following purposes:

• To create, manage, and maintain your olebet Account.
• To verify your identity and age in compliance with applicable regulations (including the 21+ age requirement).
• To process deposits, withdrawals, and other financial transactions.
• To provide, operate, and improve the olebet Platform and its Services.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To communicate with you regarding your Account, transactions, promotions, and updates to our policies.
• To personalise your experience on the Platform and provide relevant promotions where you have consented to receive them.
• To monitor and enforce compliance with olebet's Terms & Conditions and Responsible Gaming Policy.
• To respond to your enquiries, complaints, and support requests.
• To conduct analytics and research to improve our Services.

5. Legal Basis for Processing

olebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including Account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for olebet's legitimate business interests, including fraud prevention, security, and platform improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw your consent at any time by contacting olebet support.

6. Data Sharing and Disclosure

olebet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Service providers: Third-party vendors who assist olebet in operating the Platform, including KYC verification providers, payment processors, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on olebet's instructions and in accordance with applicable law.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive, olebet may disclose your personal data to government agencies, law enforcement bodies, or regulatory authorities.
• Anti-fraud and security partners: olebet may share data with fraud prevention and security service providers to detect and prevent fraudulent activity on the Platform.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of olebet's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

7. Data Retention

olebet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

In general, olebet retains Account and transaction data for a minimum of five (5) years following Account closure, in accordance with applicable Philippine anti-money laundering regulations. Identity verification documents are retained for the period required by applicable law.

Where personal data is no longer required for any lawful purpose, olebet will securely delete or anonymise it in accordance with our data retention procedures.

8. Data Security

olebet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the olebet Platform.
• Encryption of sensitive data at rest, including financial and identity information.
• Access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Incident response procedures for detecting and responding to data security breaches.

While olebet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your olebet Account credentials. If you suspect unauthorised access to your Account, please contact olebet support immediately.

9. Cookies and Tracking Technologies

olebet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data about how Members use the Platform, helping olebet improve its Services.
• Preference cookies: Used to remember your settings and preferences on the Platform.
• Marketing cookies: Used to deliver relevant promotions and content, where you have consented to receive them.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the olebet Platform.

10. Your Data Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by olebet:

• Right to be informed: The right to be informed about how your personal data is collected and processed.
• Right of access: The right to obtain a copy of the personal data olebet holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to olebet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the olebet support team using the details in Section 15. olebet will respond to all data rights requests within thirty (30) days. We may require you to verify your identity before processing your request.

11. Children's Privacy

The olebet Platform is strictly intended for individuals aged 21 years and above. olebet does not knowingly collect personal data from individuals under the age of 21. If olebet becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.

If you believe that a minor has registered an Account on the olebet Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. International Data Transfers

olebet primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, olebet ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its implementing rules.

Such safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognised transfer mechanisms. By using the olebet Platform, you consent to such transfers where necessary for the provision of our Services.

13. Third-Party Links

The olebet Platform may contain links to third-party websites or services for informational purposes. olebet is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

olebet reserves the right to update or amend this Privacy Policy at any time. Where changes are material, olebet will notify Members via the Platform or by email to the address registered on your Account. The date of the most recent revision is displayed at the top of this page.

Your continued use of the olebet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended policy, you must cease using the Platform and close your Account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the olebet Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 on the olebet Platform
• Response Time: Under 2 hours for all privacy-related enquiries

olebet is committed to addressing all privacy concerns promptly and transparently. Our support team serves Members across the Philippines, including Manila, Makati, Cebu, Davao, and Quezon City.